How to Choose a Duct Cleaning Company: 6 Traits to Look For

Is your HVAC system due for professional duct cleaning? Then it’s important to choose a reputable company that guarantees to do the job properly. Keeping your air ducts clean and functioning properly is critical for your HVAC system’s overall efficiency. More importantly, who you hire to maintain that system can make or break your heating and air conditioning performance.

So what should you look for in a reputable duct cleaning service? The experts at Dust Doctors have the details below.

1. A Track Record of Satisfied Customers

There’s no better way to find out how satisfactorily a duct cleaning company operates than to read reviews from past customers. And in the digital age, any reputable duct cleaner should have a website and online reviews.

As you search for reviews, don’t forget to research how long the company has been in business, too. A long track record of excellent service speaks volumes about both the duct cleaners’ procedures and their track record of professional conduct inside previous customers’ homes.

2. A Thorough Employee Vetting Process

Since you’ll need to allow a team of duct cleaning technicians inside your home, it’s critical that you find out how well the company vets their employees. As you conduct your research, don’t hesitate to call and inquire about employee background checks, drug testing, and other safety precautions. You don’t want anyone shady inside your home, do you?

3. They Will Have an Updated and Professional Website

Companies who care about their businesses will have a regularly updated website. Not only is this expected by customers now, but it also gives the business legitimacy. The site should look presentable and be easy to navigate to find all the necessary information, like how to get an estimate or schedule an appointment.

And if customers have left reviews and any of them are negative, you want to look for positive responses from the owners trying to resolve the situation because this shows they care about their clients and their business.

4. Check for Extra Fees

Some companies will advertise for cheaper prices with a whole house duct cleaning offer. However, the end cost can be much higher from extra fees. In other situations, some companies will limit the number of cleaned vents, which will be listed in the fine print. This means choosing a company with transparent pricing and being willing to go over the contract details with you if needed.

5. Request Proof of Insurance

The purpose of business insurance is to help safeguard against issues that can arise in customers' homes. Regardless of the sector, every firm needs to have general liability insurance, and these can help protect against problems that can arise like:

●        Property damage

●        Commercial or personal harm

●        Medical expenses

●        Physical harm

●        Legal fees

Various scenarios can happen when ducts are being cleaned from individuals tripping over the equipment and being injured to risk exposures like damage to your property. Both can cost thousands, and if the company you are working with does not have insurance, you might end up paying for the damages out of pocket.

A reputable company will have liability insurance and be happy to provide proof, so don't risk your savings by hiring a company that doesn't offer it.

6. Comprehensive HVAC Maintenance Services

Many duct cleaning companies only address limited portions of your air duct system — don’t settle for that. The National Air Duct Cleaners Association (NADCA) recommends that all professional duct cleaners place the entire duct system under negative pressure for best results.

To achieve system-wide negative pressure, the company should use high-suction, truck-mounted vacuum equipment, along with multiple specialized cleaning tools. These components should attach to the main trunk lines of your duct system to successfully funnel debris and particulate matter out of your HVAC system.

In addition to duct cleaning, a reputable company should also offer furnace cleaning and a/c cleaning to ensure your HVAC system is completely free of debris. When the furnace or air conditioner is excluded from the cleaning process, your ducts are bound to accumulate new debris much more rapidly. This affects overall system efficiency and ultimately, diminishes your indoor air quality.

Looking for a Reputable Duct Cleaning Company? Dust Doctors Is at Your Service 

If your ducts, furnace, or air conditioner is due for a thorough cleaning, get in touch with our team at Dust Doctors today. For over a decade, we’ve proudly served homeowners throughout the Twin Cities, and our number one priority is to help hardworking Minnesotans breathe cleaner indoor air.

To learn more about our services or request a free quote, give us a call at 651-319-9777 or send us a message.